Privacy Policy

Last Updated: December 19, 2024

1. Introduction & Scope

RR Jewellers is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website, purchase our products, or interact with our services. This policy applies to all users of our website and customers of our handcrafted premium South Indian jewellery.

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy. We comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Data Controller Information

Legal Entity: AMITH KUMAR JAIN BHANSALI

Trading as: RR Jewellers

GSTIN: 37BJOPB3560N1ZT

Registered Address: 7-3-114, JAIN TEMPLE STREET, GANGANAMMAPET, TENALI, Guntur, Andhra Pradesh, 522201

Contact Phone: +918247249515

Email: [Contact email to be provided]

3. Types of Personal Data Collected

We may collect and process the following categories of personal data:

3.1 Personal Identification Information

Full name
Email address
Phone number
Date of birth (if provided)
Gender (if provided)

3.2 Address Information

Billing address
Shipping address
Postal code
City and state

3.3 Payment Information

Credit/debit card details
Bank account information
UPI details
Transaction history
Payment preferences

3.4 Technical Information

IP address
Browser type and version
Device information
Operating system
Referring website addresses

3.5 Behavioral Data

Website browsing behavior
Purchase history
Product preferences
Search queries
Pages visited and time spent

4. Purpose of Data Collection

We collect and process your personal data for the following purposes:

4.1 Order Processing and Fulfillment

Processing and managing your orders
Payment processing and verification
Shipping and delivery coordination
Handling returns and exchanges

4.2 Customer Communication

Providing customer support
Responding to inquiries and complaints
Sending order confirmations and updates
Notifying about product availability

4.3 Marketing and Promotional Activities

Sending promotional offers and newsletters
Personalizing marketing communications
Conducting market research and surveys
Analyzing customer preferences

4.4 Website Analytics and Improvement

Analyzing website usage patterns
Improving user experience
Optimizing website performance
Developing new features and services

4.5 Fraud Prevention and Security

Detecting and preventing fraudulent activities
Ensuring account security
Compliance with legal obligations
Protecting business interests

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities
Contract Performance: To fulfill our contractual obligations for order processing and delivery
Legitimate Interest: For business operations, fraud prevention, and website analytics
Legal Obligation: To comply with applicable laws and regulations

6. How Data is Collected

6.1 Direct Collection

Information you provide when creating an account
Details entered during the checkout process
Communications through customer support channels
Responses to surveys and feedback forms

6.2 Automatic Collection

Cookies and tracking technologies
Web server logs
Analytics tools
Device and browser information

6.3 Third-Party Sources

Social media platforms (with your permission)
Payment service providers
Fraud prevention services
Marketing partners (with appropriate consent)

7. Data Sharing & Third Parties

We may share your personal data with the following categories of third parties:

7.1 Payment Processors

Banks and financial institutions
Payment gateways (Razorpay, PayU, etc.)
UPI service providers
Credit card processing companies

7.2 Shipping and Logistics Partners

Courier and delivery services
Logistics companies
Packaging partners
Insurance providers for shipments

7.3 Technology Service Providers

Website hosting providers
Cloud storage services
Email marketing platforms
Customer support tools

7.4 Analytics and Marketing Partners

Google Analytics
Social media advertising platforms
Marketing automation tools
Customer behavior analysis services

7.5 Legal and Compliance

Law enforcement agencies (when required by law)
Regulatory authorities
Legal advisors and auditors
Fraud prevention agencies

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage.

8.1 Types of Cookies Used

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us analyze website usage and performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used for personalized advertising and marketing

8.2 Cookie Management

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality. You can also opt-out of marketing cookies through our cookie consent banner or by contacting us directly.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Account Information: Retained until account deletion or 3 years of inactivity
Order and Transaction Data: Retained for 7 years for tax and accounting purposes
Marketing Communications: Retained until you unsubscribe or withdraw consent
Website Analytics: Aggregated data retained for 2 years
Support Communications: Retained for 3 years for quality assurance

10. Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal data:

SSL encryption for data transmission
Secure server infrastructure with regular security updates
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Incident response procedures for data breaches
Secure payment processing through PCI DSS compliant providers
Regular backup and disaster recovery procedures

11. User Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

11.1 Right to Access

You can request access to the personal data we hold about you, including information about processing purposes and data recipients.

11.2 Right to Correction

You can request correction of inaccurate or incomplete personal data.

11.3 Right to Deletion

You can request deletion of your personal data when it's no longer necessary for the original purpose or when you withdraw consent.

11.4 Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.

11.5 Right to Withdraw Consent

You can withdraw your consent for data processing at any time, without affecting the lawfulness of processing based on consent before withdrawal.

11.6 Right to Object

You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

12. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

13. International Data Transfers

Your personal data may be transferred to and processed in countries outside of India for the following purposes:

Cloud storage and hosting services
International payment processing
Analytics and marketing tools
Customer support services

When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions. We only work with service providers that demonstrate adequate data protection measures.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email or website notification
Obtain fresh consent where required by law
Provide a summary of key changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

15. Grievance Officer & Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Grievance Officer:

Grievance Officer: AMITH KUMAR JAIN BHANSALI
Company: RR Jewellers
Address: 7-3-114, JAIN TEMPLE STREET, GANGANAMMAPET, TENALI, Guntur, Andhra Pradesh, 522201
Phone: +918247249515
Email: [Grievance email to be provided]
Response Time: We aim to respond to all privacy-related inquiries within 30 days

You also have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

16. Consent and Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and processing of your personal data as described herein.

This document was generated with AI assistance and should be reviewed by qualified legal counsel.

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